Introduction
The Contact Information tab provides details on how to contact the individual, including the consents they have subscribed to.
How Consents Work
A consent represents a contact’s explicit agreement to receive a specific category of campaigns (e.g., newsletters, promotional offers, service notifications).
Consents are configured before a new campaign is prepared.
A contact may have multiple consents, and a consent may be enabled for multiple groups.
When an email or mobile contact requests to unsubscribe, they are unsubscribed from the corresponding consent.
When a consent is shared across multiple groups, a contact’s unsubscription from that consent affects all campaigns in those groups.
Conclusion
Properly configuring consents is important to ensure that contacts receive the various campaigns.
For more details, the following articles explain: the Editing a contact’s consent settings, Consent settings.