Introduction
From the contact record it is possible to add or remove a contact from the exclusion list, offering control over the receipt of Email or SMS campaigns depending on the blacklist status.
Blacklist a contact
To add or remove a contact from the exclusion list, you need to have the Blacklist and NPAI status management permission.
Click on the "View states" button from the panel on the left of the screen, then click on:
- Add contact to blacklist: to add it to the exclusion list, then Confirm. Once confirmed, the contact will then no longer receive any Email or SMS campaigns.
- Remove contact from blacklist: to remove it from the exclusion list, then Confirm. Once confirmed, the contact will once again be able to receive the Email or SMS campaigns for which they gave their consent.
Conclusion
This feature allows you to manage the inclusion or exclusion of a contact from the blacklist, giving control over the receipt of Email or SMS campaigns depending on the contact's status.
Further reading
How do I edit a user's optin consent?