Introduction
From the home page of the Contactly interface, you can search for a contact by email or mobile phone to access a detailed profile page: this is the contact card.
From this same page, you can then resubscribe a contact.
Removing a contact’s unsubscribe status
When a mobile contact sends a STOP in response to a received campaign or an email contact unsubscribes, they are unsubscribed and will not receive future campaigns.
To remove a contact’s unsubscribe status, you must have the Contact Consent Management permission.
Then, on the Contact Details page for the relevant phone number or email address:
- Go to the Contactability tab, then Consents
- Click Subscribe to allow the contact to receive campaigns again
Conclusion
From the contact card on Contactly, you can resubscribe a contact, thereby restoring their reachability via mobile or email after confirmation.