Introduction
From the Contactly home page, you can search for a contact email or mobile to access a detailed record of their profile.
Information on a Mobile number record
From the contact record, you will find the following general information in the panel on the left of the screen:
- Contact type: Email or Mobile;
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Date of last reaction:
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- Mobile: last click following the sending of SMS campaigns (information accessible if you use the shortener of Numberly to shorten links and track clicks),
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- Contactability status(es) indicates whether the contact can be contacted or not. A contact can have one or more contactability statuses; the most important status is retained as the main status determined according to the order of priority below:
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- Blacklist: the contact is present in the exclusion list, he is not contactable.
- NPAI: the contact has returned a definitive error (a cancelled mobile number, for example), he cannot be contacted.
- Contactable: the contact can receive SMS campaigns for which he has given his consent. This status does not take into account consent data. It is necessary to consult the consent subscription status to find this information.
- Groups: lists the groups for which the contact has consent information (subscribed or unsubscribed). You must be a member of the group to view the contact's group information.
Conclusion
From the Contactly homepage, access full contact details, including contact type (email or mobile) and essential information such as last reaction date or contactability status.