Introduction
This article details the procedure for viewing responses received from email and SMS campaigns via the Dashboardly interface.
Access Management
Viewing campaign responses is subject to access restrictions.
Permission Required
The required permission is named "View Campaign Responses".
Assignment Procedure
Permissions are managed via the Accessly tool.
A user with Administrator rights must grant the permission "View campaign responses" to the relevant user.
Once this permission is enabled, the user will be able to view the responses page in Dashboardly.
Viewing Email Responses
To access responses received following an email campaign:
- Navigate to the Email tab in Dashboardly.
- Select the desired campaign from the list of sent campaigns.
- Click on the "Campaign Responses" tab in the campaign's detailed view.
The data displayed for each response is as follows:
| Field | Description |
|---|---|
| Recipient's email address. | |
| Date Sent | Date and time the initial message was sent. |
| Response Date | Date and time the response was received. |
| Response Received | The content of the response received. |
| Email Sent | Link to a page displaying the exact content of the email sent. |
The viewing and filtering options are:
- Full view: The full content of the received reply is visible by clicking the arrow icon (to the left of the line).
- Filter by date: Use the date filter in the page header to filter communications sent on specific dates.
- Search by email: The search field allows you to filter results by a specific recipient’s email address.
Responses to email campaigns will not be visible in Dashboardly if a reply-to address was configured when the campaign was sent, because the response is then directed to that external address.
Please see this page for more information.
Viewing SMS Responses
To access responses received following an SMS campaign:
- Navigate to the SMS tab in Dashboardly.
- Select the desired campaign from the list of sent campaigns.
- Click on the "Campaign Responses" tab in the campaign's detailed view.
The data displayed for each response is as follows:
| Field | Description |
|---|---|
| Phone Number | Recipient's phone number. |
| Date Sent | Date and time the initial message was sent. |
| Response date | Date and time the response was received. |
| Response Received | The content of the received message. |
The viewing and filtering options are:
- Full view: The full content of the received reply can be viewed by clicking the arrow icon (to the left of the line).
- Filter by date: Use the date filter in the page header to filter communications sent on specific dates.
- Search by number: The search field allows you to filter results by a specific recipient's phone number.