Introduction
Some conditions and good practices must be met for a URL preview to appear in the SMS content. This article summarises the conditions for the preview to appear.
The conditions for the preview to be displayed correctly
To see the preview of a URL appear in an SMS you need:
- A recent messaging system:
- From iOS10 for Iphones
- From Version 3.2 of the Messages app (2018) on an Android system.
- Enable the preview option on some phones directly from the messaging settings.
- Be a contact in the directory of the person you wish to send the SMS to. This condition applies to Iphones. It has a strong impact on the reception of the preview.
- Another condition also applies on certain phone models, the preview if click. The user must click on the message to load the preview.
Conclusion
To conclude on the SMS link preview:
- For iOS, the sender number must be saved on the mobile
- Preview is compatible with the latest Android messaging systems (V3.2)
- It is necessary to click to display the preview on some devices
- The URL must start with http(s)://
- The SMS must contain only one URL
- The URL must be at the beginning or end of the SMS (iOS)
- No $ character in the URL
To set up the preview from the Drag & drop editor you can read the article How to configure the SMS link preview? You can also set up URL preview in an SMS by integrating the preview tags directly into the HTML code of a web page.