Introduction
Sendingly is responsible for matching the segment defined in the target with the selected message.
If any information needed to properly personalize the message is missing from the segment, Sendingly will list the necessary information to be added.
The personalization field is not present in the target
The alert indicates that a customization field present in your content is not present in the target:
- If the customization field is indeed present in your target, make sure the field name is similar in your content and correct if necessary (in particular, the field should be written in uppercase, e.g. {{MM:FIRST_NAME}} instead of {{MM:First_Name}} ;
- If the customization field is not present in your target, update the target to add the field ;
- If the field is not needed, it can be removed from the content, by updating the corresponding message.
- The field raising this alert can be requested either by the content, or by a web page to which the content redirects.
Conclusion
Once this alert has been cleared, the journey execution can be restarted.